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FAQ

FAQ

Business Operations & Pricing

Our operating hours are from 10:00 AM to 6:00 PM.
Please note that hours may vary due to seasonal changes, weather conditions, or other circumstances. For details, please check our operating calendar.

Please check our operating calendar.

There's only one entrance, the Asakusa Gate, which is closer to Senso-ji Temple.
Please note that there's also one exit, closer to Kokusai-dori Street.

An admission ticket (including online tickets and invitation tickets) is required.
You can purchase your tickets in advance online or at the entrance on the day of the event.
*Online tickets can be purchased on the day.

The admission ticket prices are as follows:
Adults (junior high school students to 64 years old): 1,600 yen
Children (ages 5 to elementary school) - 800 yen
Seniors (65 years old and over)...800 yen
Infants (0-4 years old) - Free admission

To purchase online tickets Here

※ Please show your physical disability certificate.（Disability Certificate must be issued in Japan）
※ Separate ride fees (ride tickets, One-day Pass) are required to use the attractions.
※ For other requests, please see "Requests to Customers."

To use the attractions, you will need to pay a separate ride fee (Unlimited Ride Pass or ride ticket) in addition to the Admission Fee.
Unlimited Ride Pass are sold at the entrance or ticket houses inside the park, and ride tickets are sold at ticket houses or ticket machines inside the park.

The prices for Unlimited Ride Pass and ride tickets are as follows:
■ Unlimited Ride Pass
Adults (junior high school students to 64 years old): 3,000 yen
Children (ages 5 to elementary school)...2,600 yen
Seniors (65 years old and over)...2,600 yen

■Ride tickets
1 piece・・・100 yen
11 sheets - 1,000 yen


* 1-Day pass are also available, which include admission and Unlimited Ride Pass. Please purchase them at the entrance.
*Ride fees apply to children aged 5 and over. (Free for children aged 0-4, excluding some attractions)
 *For information on accompanying children, please see "For those traveling with small children."
*The number of tickets required varies depending on the attraction. Please check the "Attractions" page for details.
*There are restrictions on the number of people allowed to ride attractions. Please see the "Attractions" page for details.
*For other requests, please see "Requests to Customers."

Yes, you can. Please speak to a staff member at the exit and they will give you a re-entry ticket.
When you return, please present the re-entry ticket you were given at the entrance.

Admission and ride fees are required for children aged 5 and over. Please see the "Price Guide" for details.
*Some attractions require a fee for children aged 3 and over.

If you have a disability, you can enter the park free of charge if you present a disability certificate (Physical Disability Certificate, Mental Disability Health and Welfare Certificate, Rehabilitation Certificate (Love Certificate, Green Certificate)).
Please purchase Unlimited Ride Pass or ride ticket when using the attractions.
For safety reasons, there are restrictions on who can ride attractions depending on the level of disability. You may be asked to be accompanied by a caregiver. Please ask at the information desk after entering the park for more details.

Yes, you can. Please use the tables and benches located throughout the park.

We do not allow pets in the park, with the exception of guide dogs, hearing dogs, and service dogs.

You can call the information desk to report a lost child. In addition, we may be looking after your child, so please inform a nearby staff member.

You can use it as long as it is within the expiration date.
If you would like a refund for your advance ticket, please contact the relevant retailer or ticket agency.
If you have an invitation ticket, please check the usage instructions and precautions here before using it.
*If you have an invitation ticket or admission ticket with the old design (issued before March 31, 2023), please check "Invitation ticket renewal, expiration date, and discontinuation of blank tickets."​

Children's gift certificates can be used, but only for Admission Fee and ride tickets. * Unlimited Ride Pass are not eligible.
If you have one, please check the instructions and precautions here before using it.

Facilities

For available cashless payment methods, please check the "Available payment methods" on this page.
For payment methods at shops and restaurants, please check the page of each store.

There are no facilities within the park. Re-entry is permitted, so please use the facilities outside the park.

No, we don't. Please use nearby parking lots.

We do not offer stroller rentals.

Please leave your folded luggage at the information desk.

There is one smoking area in the park. It's located past the right-hand passage from "Nin-nin Park", just before the Panda Car Plaza.
Please check the "Park Map".

There are four locations within the park: next to the Asakusa Gate, under the Disk'O, next to the Roller Coaster ride entrance, and by the exit in front of the Little Star.
Please check the "Park Map".

There is a vending machine for diapers next to the nursing room (in front of Marion Crepes).
Powdered milk is not available on-site, so please prepare it in advance. Hot water is available at the information desk.
"Park MapPlease check ".

There are seven places where you can change diapers (three in the women's restrooms and two in the men's restrooms), and two nursing rooms (one in the kids' space on the third floor and two in front of Marion Crepes).
"Park MapPlease check ".

There are four women's restrooms, three men's restrooms, and one multi-purpose restroom.
Please check the "Park Map".

No, we do not sell them in the park.

We have installed a smartphone charging rental "ChargeSPOT" in the "Game Plaza."
"Park MapPlease check ".

Please use the coin lockers. For luggage that does not fit in a locker, we can store it for a fee at the Information Desk.

We have change machines located throughout the park, and you can also get change from some of the vending machines. ※Please note that we do not offer foreign currency exchange.

"Shops & RestaurantsPlease see the individual store pages for details.

There is a food court and stores selling snacks. Please feel free to use the benches and tables within the park.

Yes, we sell them at all of our food and drink shops.

If it is during opening hours on the day of your visit, please come to the information desk.
If you notice it later,Lost and found itemsPlease check the information below and contact us using the inquiry form.

Tickets

No, we do not offer an annual pass.

We sell web tickets that allow for smooth entry into the park.
Please check the "Price Guide" page for details.

There is no expiration date, but use may be temporarily suspended depending on future circumstances. In such cases, we will announce it on our website.

We do not offer refunds for tickets.

Transportation

The nearest station is Asakusa Station, which is served by the Tsukuba Express, Tokyo Metro Ginza Line, Toei Asakusa Line, and Tobu Skytree Line.

Attractions

There are some attractions that can be enjoyed by children from the age of 0, but generally, children aged 4 and under must be accompanied by an adult.
For more information, seeAttractionsPlease check the " page.

Attractions that require cash, such as the Maruhana Ennichi and Panda Car, are not included with the pass.

All attractions except for Swan, Sky Ship, and Disk”O” will generally operate, but please be aware that you may get wet on outdoor attractions, so please bring a raincoat or similar.

Please check this page.

Yes. You can filter for this information on the "Attractions" page, so please check there for details.

Yes. Please check the "Attractions" page for more details.

Groups

We accept group reservations until 4:00 PM on the day three days before your visit. For details, please check the "Group Rates"  page and contact us via the inquiry form.

About Event and campaigns

Please check the "Event・Stage" page.

Please check the "Event and Campaigns" section on the top page.

About Stage

Please check the "Event・Stage" page.

You can check the venue and times on the "Event・Stage" page.

Viewing is free. You can watch the show with just your park admission fee.

Photography is permitted, but please be mindful of not disturbing other customers.
*There may be Stage where photography is not permitted, such as collaboration Event. We will inform you in such cases, so we ask for your cooperation.

The event will be held even on a rainy day. For more details, please check the Hanayashiki website on the day of your visit.

Others

[Individual customers] Precautions when taking photos (videos and still images) for posting on social media
To ensure a comfortable stay for all guests, there are some restrictions on photography.
If you are an individual customer who would like to enjoy taking commemorative photos with your family and friends, there is no need to apply.
Please note that even if you are taking personal photos (including for school assignments), we may refuse to allow you to take photos depending on the content or scale if we determine that the photos may interfere with the enjoyment of other customers or the operation of the amusement park.
For safety reasons, if any of the following prohibited activities are discovered, staff will contact you, so please cooperate by following their instructions.
If you are taking pre-wedding photos such as weddings or coming-of-age ceremonies Here Please check.

■Prohibitions
・Live streaming or similar filming
・Photography of customers or employees other than their accompanying persons
・Climbing onto flower beds or entering restricted areas
・Photography that blocks aisles or causes inconvenience to other customers
・Using tripods or photography aids in a way that causes inconvenience to other customers
・Shooting using a drone
・Photography is prohibited when riding attractions
・Filming any activity that may be considered dangerous
- Filming with a large number of people occupying part of the park for a long period of time

【For Commercial Filming and Media Inquiries】
Advance permission is required. Please contact us via the inquiry form on the "Filming and Media Inquiries" page.

You may enter the park, but the following actions and costumes that may cause discomfort or inconvenience to other visitors are prohibited.
Also, please refrain from changing clothes or applying makeup inside the park (including in the restrooms).

【Prohibited Actions and Costumes】
・Costumes that completely obscure facial expressions, such as rubber masks or full-face paint
・Bringing dangerous items or items that appear dangerous
・Excessive skin exposure
・Costumes that violate laws, such as public indecency or those contrary to public morals
・Items that may stain or soil the park
・Cosplay of real-life public officials or ASAKUSA HANAYASHIKI staff
・Actions or costumes that may discomfort or startle other guests

※ Even if your costume is not listed above, we may ask you to remove certain accessories or deny access to specific attractions.

Please contact us using the inquiry form on the "Filming and Media Inquiries" page.

Please check the "Venue Rental Information" page and contact us using the inquiry form.

Basic Policy for Addressing Customer Harassment

HANAYASHIKI CO., LTD., guided by the Bandai Namco Group’s “Purpose: Fun for All into the Future”, delivers Dreams, Fun, and Inspiration to fans, partners, employees, and society worldwide. We appreciate the many warm messages we receive, but we have also faced instances of customer harassment. To ensure our staff and stakeholders can work securely, we have established this Basic Policy for Addressing Customer Harassment.

Policy Scope:
If an inquiry or interaction exceeds socially acceptable bounds, we may refuse or suspend our response. In cases of malicious behavior, we will involve law enforcement or legal counsel and take appropriate action under applicable laws. We appreciate your understanding and cooperation.
Examples of Harassing Behavior (non-exhaustive):

・Intimidation, threats, or harassment of individuals
・Insults or language that denies a person’s dignity
・Privacy violations
・Defamation or slander on social media or the internet
・Excessive service demands beyond warranty coverage
・Unreasonable demands for apology, monetary compensation, or punishment of our staff ​​
・Prolonged or repeated complaints constituting harassment